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The Orion Sword - February 2009

Sunday, February 15, 2009
In This Issue:
What is a Results Only Work Environment?,
How to Hire Great People,
Switch the Focus to Team Building 
 
What is an Results Only Work Environment?
Benefits of a results only work environmentMost managers believe the best way to evaluate direct reports is to measure results. However, few actually evaluate employees based on that.  Instead, most managers reward employees based on time logged in at the office or how busy they appear while at their desk.  As a fix for this common problem, Cali Ressler and Jody Thompson, former Best Buy HR managers, developed the Results Only Work Environment (ROWE).
Their philosophy is based on the premise that giving employees complete control over their time would result in an increase in productivity.  A true ROWE consists of unlimited paid vacation, no schedules, no mandatory meeting and no judgment from co-workers and bosses. Basically, employees are trusted to perform their responsibilities without managers mandating where, when or how it happens. 
Departments within Best Buy’s headquarters that implemented a ROWE reported an average productivity increase of 35 percent.  At the same time, ROWE exposes underperformers who at one time could get away with contributing very little.  The net result is a stronger team that can do more with less. 
While this system has had great results at Best Buy’s corporate headquarters in Minneapolis, it’s not the answer for increasing productivity in every company. “ROWE obviously has some limitations in the service economy, where a number of jobs require coverage, like dealing with people in a hotel or retail store,” says Tammy Erickson, author of the Harvard Business blog Across the Ages.  Also, a ROWE is not suited well for industrial environments or time driven workplaces, such as doctor’s offices or stock brokerages, that rely on other factors such as patients or stock markets. 
Even for companies in which a ROWE would work there are requirements involved. This system requires mature goal-oriented managers that have the ability to articulate what they desire accomplished, and employees with self-discipline. Even for workers who choose to go into the office every day from 8 to 5, a ROWE necessarily requires more self-motivation because managers no longer play the role of supervisor. 
With this system in place, Best Buy experienced productivity gains and saw their teams communicate and plan more effectively. The goal is to properly communicate goals and tasks to employees, and then trust them to complete their work by whichever means they deem necessary, resulting in a more productive, team-oriented environment.
How to Hire Great People
How to hire great peopleNever hire someone just like yourself. This may seem counterintuitive, but it is very true.
 
Attitude is more important than skill. Skills can be taught but attitudes are difficult, if not impossible, to adjust.
 
Look for the renegades. In the ever-changing environments in which some of us work, people who can think outside the box are an asset. 
 
Results matter. A candidate’s potential for results is not as important as what results they present now. What you see is what you get. 
 
Hire someone with a sense of humor. With the stress of today’s workplace, a sense of humor can help lighten the load for all. 
 
Hire someone with qualities that your team is missing. Assess your team and see what skill gaps need to be filled. 
 
Take the candidate for a test drive. Ask for a portfolio of their work, if appropriate, or have them shadow a day at work. 
 
Don’t look for candidates only when you need them. Always be open to prospective employees, not just when a position is open. The right person may show up when you have no open positions. 
 
Diversify your team. Find ways of reaching a diverse applicant pool. This will enhance your team. 
 
Keep your ears open. Interviews are not necessarily about what the interviewer has to say, but what they hear. Listen to your applicants.  
 

Switch the Focus to Team-Building
Switch focus to team buildingThere are employees on every staff who excel when working alone but have not mastered the art of team work. Often, these individuals are promoted to the position of project managers or team leaders because of their stellar job performance. It is not, however, until they are promoted that their team building weaknesses become apparent. And while the value of these individuals is evident in the short-term, their long-term value is negligible. 
 
Times when business slows down a bit are an excellent time to remind these managers of the bigger picture and get them back on the path to achieving your company’s vision. Ways to do this include training that could enhance their team building and team working skills, as well as re-establishing ownership of their piece of the business process. To improve both their long-term value and your company’s, take the time to adjust your management’s focus. When business turns around, the team-building work accomplished during a downturn will be a great asset.             
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