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The Orion Sword - August 2009

Friday, August 14, 2009
In This Issue:
Why Managers Should Care about Employee Loyalty,
Managing Virtual Workers,
The Ten Commandments of Employee Onboarding


 
 
Why Managers Should Care about Employee Loyalty

Why managers should care about employee loyaltyThe long-term success of any company depends on the quality and loyalty of it’s employees. Yet, the landmark Ipsos Loyalty Study, the largest study of loyalty ever conducted, found less than 30 percent of US employees say they are loyal to their company. Only about 25 percent of US employees think their employer has earned their loyalty.  

Most companies treat the economic value of employees as “soft” numbers. The problem with that particular thinking is that when the going gets tough, managers tend to zero in on the hard numbers. The result is numerous downsizings and restructuring. Most organizations that downsize fail to realize any long-term cost savings or efficiencies, which necessitates even more restructurings and layoffs.  
The impact on an organization’s culture is also severe. Downsizing results in rumors and paranoia. There are well documented examples of companies becoming so overwhelmed with far-fetched stories during restructuring processes that top executives have needed to intervene to set the record straight. If companies are going to grow their way out of difficult times, as well as good times, they need an organization of committed loyal employees.  
The place to begin at your company is by asking, "How loyal are our employees really?" Doing this requires that you obtain feedback from all employees (management included). And you have to be willing to ask tough questions. For example:     
  • How do our managers' relationship styles impact the organization's service climate and employee loyalty?  
  • Does the company provide the necessary tools and training for employees to perform their jobs well?  
  • Is a commitment to serve customers rewarded and encouraged by the organization?  
  • Does the company demonstrate that it deserves the loyalty of its employees?   

 

There will of course be other areas that are of concern. The goal is to identify those few, vital dimensions that are most essential for your success. Once you have identified these dimensions, you must measure them in a clear, objective, and rigorous manner. 

The reality is that employees are only as loyal to the company as they believe the company is loyal to them. So in the end, building an organization of committed, loyalty employees ultimately comes down to demonstrating to employees that the company deserves their loyalty.

 

 

Managing Virtual Workers

Advice on managing virtual workersA lot of companies have employees that work remotely, and there are many benefits to this arrangement, both for the employee and employer. It’s easy to accommodate schedules, set up meetings on short notice, reduce travel expenses, be more ecologically friendly, and decrease unproductive travel time.  It also allows for a more diverse team that brings broader experience and knowledge. But, the most important thing for managers of virtual employees to remember is that the success of any team depends on the people, and there are key things to remember while managing them. 

In the virtual employee world, technology matters. So it is important to understand the latest innovations in an effort to incorporate them into your work life.  Think about setting up a community home space featuring pictures, profiles of team members, discussion boards, a team calendar, or chat room. This will help team members connect with each other outside of meetings and create a closer bond. 
It’s important to listen to every team member on phone calls. Since the benefit of face-to-face interaction isn’t there, focus on how each person is speaking. Is the person excited? Bored? Is there a quality in the speaker’s voice that would make a private conversation necessary? It is important to also listen to silence. Silence can mean consent, or it can mean you’re not hearing a team member’s opinion. If you sense a team member is lacking engagement by not responding, not participating, or missing deadlines, a private call to find out what might be going on is necessary. 
The term “Virtual” doesn’t mean never meeting up in person. It might not be possible to meet as often as you like, but it’s important to step up the frequency of communication.  Check in more often, and make sure everyone knows and understand what is going on. 
Managing virtual teams can come with challenges, but with the right approach, the benefits far outweigh any obstacles.
The Ten Commandments of Employee Onboarding

The Ten Commandments of Employee OnboardingEffective employee onboarding helps workers understand their roles and their new company, increases morale and can significantly reduce unwanted turnover. But, charged with the task of making new employees feel welcome, managers have a lot to cover, and can easily be overwhelmed. Below are the Ten Commandments of Employee Onboarding to make the process easier.  

1. Thou shalt not bear false witness against thy employee. Few things are more disappointing than the realization that the job you thought you were hired for is a great deal different than what you’ll actually be doing. As an employer, misrepresenting your employee’s new role destroys trust, and no amount of orientation can fix that. 

2.  Thou shalt give a written plan of employee objectives and responsibilities. Providing a written plan that details objectives and expectations of future results derails confusion about a new employee’s job function and allows for discussion about concerns or new opportunities.

3.  Thou shalt give thy employ thy undivided attention.  Letting other work matters distract you during orientation sends the message that they are not that important to you. Prepare a checklist of items to review, and set aside the appropriate amount of time for them. 

4.  Thou shalt have relevant paperwork ready. Make sure all administrative forms are ready to be filled out and completed on day one.

5. Thou shalt introduce thy employee to thy neighbor.  Provide staff members with the new employee’s job description and resume, and advise them to share their own position description and ways their positions will interact.

6. Thou shall set up thy employee's workstation. Before the employee arrives, stock his or her workstation with supplies such as paper, pens, and business cards. Make sure the phone and computer are all set up and ready to go. Leave a copy of an organizational chart, staff list, and phone director.

7. Thou shalt schedule one-on-one time. This ensures you connect regularly with the new employee.

8. Thou shalt create a balance. Vary the first day’s schedule by including less formal gatherings between meetings. Arrange a group or a staff member to take the new hire to lunch on the first day. 

9.   Thou shalt clarify the company culture. Provide the employee with information, policies, and benefits. If there is a company handbook, leave that on the desk, as well.

10.  Thou shalt think beyond the first few days. After 90 days, request formal feedback on the new employee’s performance from their supervisor, as well as the employee’s feedback. Take this opportunity to address any concerns or accomplishments. 

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