The Bullseye - December 2012

Saturday, December 1, 2012

In This Issue:
How to Hire a Wounded Warrior,
Alumni Update,
What Makes A Great Team Member?,
Handling Insurance Claim Rejection,
Congratulations to This Month's Winner,
Holiday Party Survival Guide,
Connect with Orion

How to Hire a Wounded Warrior

As part of Warrior Care Month, the Army unveiled its “Hire a Veteran” education campaign at a press conference on Monday, November 19. Panelists included Brig. Gen. David J. Bishop, Jeff Pon PhD, of the Society of Human Resource Management, and Tim Isacco, COO at Orion. Discussions centered around the misperceptions that prevent employment of Veterans with Service Connected Disabilities, and understanding the truths behind these misperceptions.

Central to the campaign is the “Hire a Veteran” video, including interviews with Orion Recruiting Manager and Partner Chris Hurst, and Orion Alumnus Kirk Butler.

Check out the video below to learn more.

Alumni Update

Brian Schulz
U.S. Navy, Naval Flight Officer, Lieutenant
Spine Consultant, Medtronic Spinal and Biologics
Billings, Montana

I was hired by Medtronic in March 2007 through Orion International and am still in this position over five years later. Prior to my civilian career, I graduated from the United States Naval Academy and was active duty for eight years, serving as a Naval Flight Officer.

I was hired as part of a development program at Medtronic where they hired four people every six months that had either little or no healthcare and/or sales experience. These new employees spend six months in-house and learned the corporate structure. They then spend six months traveling in the field to learn the sales aspect of the job. Medtronic heavily recruited people with prior military experience, because they recognized the valuable skill sets veterans had learned while on active duty.

I have now worked in the healthcare industry as a spine consultant selling medical devices to neurosurgeons, orthopedic spine surgeons, and interventional radiologists since 2007. I consult with them during procedures and help provide them with the newest and best technology for treating their patients. When I began, both the healthcare industry and the medical device field were entirely new to me.

Medtronic has treated me very well. It’s a solid company with a noble mission. In addition to being voted the “most valuable person” on my first district sales team, I received a “40 under 40 Award” given by the Billings Gazette and the Roche Jaune Award by the Billings Chamber of Commerce for Salesperson Excellence. My first award was especially rewarding, because it helped me recognize that while I had the least sales experience on the team, I was still able to be seen as an asset by my teammates. I discovered that the leadership, teamwork, and mission focus I learned in the military was directly transferable to my civilian job.

Do you have an update to share with us?  Did you get promoted, have a new addition to your family or any other news you’d like to share?  Click here to tell us about it!


What Makes A Great Team Member?

Hiring can be challenging at best. Whether you are a manager hiring an employee, a team leader seeking members, or an employee hoping to be part of a team, finding individuals who can thrive and contribute in a team environment seems nearly impossible. Here are some of the key attributes to look for:

1. Team players leave their egos at home. They don’t need to be a know-it-all, and they realize that team members will recognize their strengths without having to brag about it.

2. Team players are excellent listeners. They don’t need to be the center of attention and command the floor at all times. They are able to listen, provide constructive feedback, and offer valuable solutions. Beware the employee or candidate who talks incessantly about their successes and never mentions the word “team” or “we”.

3. Team players are able to accept constructive criticism. A team player won’t balk when their idea isn’t accepted or implemented. They will look for a more collaborative solution and not take insult or put up a defensive air.

4. Team players are flexible and go with the flow. They know that projects have peaks and valleys and not everything runs like a well-oiled machine. Team players can change direction when the core team demands it. They don’t make excuses, and they certainly know how to accept the challenge that is presented.

5. Team players know responsibility is shared. They don’t take individual ownership on a team project, and they do what is in the best interest of the group. They take initiative and put the group focus ahead of individual interests. When the project is done, they know that it is a group achievement vs. an individual accomplishment.

Handling Insurance Claim Rejection

With Superstorm Sandy leaving a mess in its wake, insurance companies will soon face a flood of claims. Sandy is expected to cost around $50 billion dollars according to the US government. Most reports will be filed under wind damage or flood damage. But what happens when the insurance companies deny these claims or the claims of any other catastrophe that a family may face? How should these rejections be handled?

The first piece of advice given by the Consumer Federation of America is to file a claim very quickly. It doesn’t necessarily mean the recipient will receive the entire claim amount, but there is a better chance if the claim is submitted early.

The next step is to complain to senior staff in the insurance industry. Don’t settle for the first line of defense at the company. Customer service agents at insurance companies are trained to limit the amount of money that the insurer pays out and resist consumer complaints. So, when a payment is received and it is not the amount that was expected, be sure to ask to speak to the supervisor or even one level above that. Also, be sure to let the insurance company know that your intents are serious and you are documenting all names, dates, and conversations for your attorney’s review.

If this tactic doesn’t result in an increased payment, complain to the state insurance department. States are required to at least seek a response to a complaint from the insurance company. Some states do offer intervention services in the case of poor claims handling, so be sure to find out what laws your state has with regards to insurance claims and handling.

Finally, if all else fails, seek legal advice from a qualified attorney. Attorneys can seek additional compensation when insurance companies act poorly. But this must be documented in a court of law; so again, be sure to keep copious notes.

Overall, remember to keep your argument fact-based and try to keep emotion out of the equation. Have all of your facts and figures documented and ready to present. The more organized you are, the better chance you will receive the damages that you seek.

Congratulations to This Month's Winner


Ryan MacFarlane won the Job Seeker Referral monthly drawing and is the winner of a $50 gift card.  
Ready for your chance to win a $50 gift card? You’ll receive an entry into our monthly drawings for Client and Job Seeker referrals for each referral that you submit – good luck and thank you for the referral!

Holiday Party Survival Guide

With the holidays fast approaching, it’s time for many offices to hold their annual holiday parties. While this can be a time to relax, have fun, and take a little break from the daily grind, for others it can be a time to stress over the correct etiquette over an office event. Below are some tips for making your office holiday party a good one.

Don’t overdrink. While many offices have alcohol on hand for those who wish to relax and have fun, there is a fine line between drinking a little too excessively. Be sure to monitor your alcohol intake throughout the party. You don’t want to be the topic of discussion around the water cooler on Monday about your antics!

Dress appropriately. It’s a good rule of thumb for any office party to wear something that you could wear to the office, at least on casual Fridays. If you have to second guess your holiday party outfit over whether it’s appropriate, chances are it’s not. 

Network – but not overly so. An office party is a good time to get to know your boss or other higher ups in a setting that is not intimidating. However, don’t try too hard to win your boss’s or others affections, as it can have a negative undertone and feel insincere.

Have fun! Perhaps the most important thing to do at an office holiday party is to relax and have fun. Reflect on the goals that you’ve accomplished over the last year, and celebrate your efforts and hard work. Remember that the holiday party is a special event created by your company to recognize the hard work of their employees.

Connect with Orion


Are you LinkedIn to Orion International's Alumni Group? Our LinkedIn group allows Alumni to keep in touch with Orion and fellow alumni that have been placed through Orion International.  

Click here to join Orion International's Alumni Group today.


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